Customer Experience Practice Lead

The University of Sydney

Not specified; benefits: up to 17% super; not spec...
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Significant experience leading cx or ux functions
Managing high-performing teams in complex environments
Experience in journey mapping and ux design
** The University of Sydney is seeking a Customer Experience Practice Lead to drive customer experience strategy across its ICT initiatives, emphasizing UX/UI and digital accessibility. This role offers the opportunity to lead a high-performing team and significantly impact the university's digital transformation efforts. **

Job Summary

  • This role exists to lead the CX function and team within ICT, providing strategic direction and people leadership.
  • The University of Sydney is investing in digital transformation at scale to better support education, research, and innovation.
  • Candidates will receive up to 17% superannuation, generous parental leave entitlements, and flexible hybrid working arrangements.

Matching Summary

Match Score: 75

** The University of Sydney is seeking a Customer Experience Practice Lead to drive customer experience strategy across its ICT initiatives, emphasizing UX/UI and digital accessibility. This role offers the opportunity to lead a high-performing team and significantly impact the university's digital transformation efforts. **

Salary

Not specified; Benefits: Up to 17% superannuation; Not specified

Skills & Requirements

Must-have

  • Significant experience leading CX or UX functions
  • Managing high-performing teams in complex environments
  • Experience in journey mapping and UX design
  • Knowledge of digital accessibility standards

Nice-to-have

  • Strong stakeholder management across technical groups
  • Ability to balance strategic priorities and delivery
  • Visible impact in enterprise environment

Key Requirements

  • Unrestricted work rights in Australia required
  • Visa sponsorship not available
  • Background checks required for employment

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter