Courier Operations Agent

rappi.cl

Not specified (assumed to be in-person due to hub support responsibilities)
Direct customer support
Case management and redirection
Active listening and empathy
Rappi is seeking a Courier Operations Agent to enhance support for their delivery personnel, known as Rappitenderos, within a dynamic and inclusive work environment. The role emphasizes direct assistance, case management, and effective communication to improve the overall experience of the delivery team

Job Summary

  • Provide direct attention, guidance, and support to Rappitenderos at the Hub, addressing their concerns and ensuring an empathetic and efficient experience.
  • Manage cases and requests by analyzing and channeling inquiries to the appropriate Regional Defender or support channel, ensuring timely responses and effective follow-up.
  • Support strategic programs through phone calls for initiatives like Churn Management and Almost Diamond to enhance Rappitendero retention, loyalty, and experience.

Matching Summary

Match Score: 75

Rappi is seeking a Courier Operations Agent to enhance support for their delivery personnel, known as Rappitenderos, within a dynamic and inclusive work environment. The role emphasizes direct assistance, case management, and effective communication to improve the overall experience of the delivery team.

Skills & Requirements

Must-have

  • Direct customer support
  • Case management and redirection
  • Active listening and empathy
  • Digital tools and tracking systems

Nice-to-have

  • Revolutionizing hours, minutes, seconds
  • Seeing opportunities and adrenaline
  • Team capable of everything
  • Community and well-being focus

Key Requirements

  • Technical or technological degree in administrative areas
  • Customer service experience
  • Community support experience

Work Rights

Not specified

Tailored Resume

Cover Letter