Associate Director, Infrastructure End User Services

Kimberly-Clark Australia Pty Ltd

Roswell, Georgia, US
Base: 157.720 – 194.760 usd; bonus/equity: eligibi...
Fully remote
It infrastructure / end user services leadership
Global environments management
Microsoft ecosystem knowledge
Kimberly-Clark is seeking an Associate Director for Infrastructure End User Services, responsible for defining and executing the end-user services strategy while ensuring service delivery and performance standards across global environments. The ideal candidate will have extensive IT infrastructure leadership experience and a deep understanding of the Microsoft ecosystem, along with a commitment to the company's mission of creating better care for a better world

Job Summary

  • Define and execute the enduser services strategy aligned with digital workplace, infrastructure, and security roadmaps.
  • Own endtoend service delivery for end user infrastructure services, including incident, problem, change, and service request management.
  • We offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

Matching Summary

Match Score: 85

Kimberly-Clark is seeking an Associate Director for Infrastructure End User Services, responsible for defining and executing the end-user services strategy while ensuring service delivery and performance standards across global environments. The ideal candidate will have extensive IT infrastructure leadership experience and a deep understanding of the Microsoft ecosystem, along with a commitment to the company's mission of creating better care for a better world.

Salary

Base: 157.720 – 194.760 USD; Bonus/Equity: eligibility for a target bonus; Benefits: comprehensive benefits suite, 401(k) and Profit Sharing plan

Skills & Requirements

Must-have

  • IT Infrastructure / End User Services leadership
  • Global environments management
  • Microsoft ecosystem knowledge
  • Citrix / VDI solutions experience
  • Desktop services support
  • Managed service provider relationships

Nice-to-have

  • Performance culture
  • Sustainability, inclusion, wellbeing
  • AI-enabled support tooling
  • High-transformation environments

Key Requirements

  • 10+ years IT Infrastructure / End User Services leadership
  • Microsoft Contracting
  • Microsoft 365 / O365 administration
  • Jamf experience
  • Mergers & acquisitions experience
  • Contractual negotiations with Microsoft

Work Rights

Not specified

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