Client Contact Associate Iii With German Language Skills (fixed-term Contract +/- 18 Months)

Worldpay (FIS)

Poznan, Poland
Fully remote
Fluent german language skills c1 level
Customer service experience in finance
1-2 years of professional work experience
The role involves handling telephone and written inquiries from customers and consultants while finding solutions to complex problems

Job Summary

  • The role involves handling telephone and written inquiries from customers and consultants while finding solutions to complex problems.
  • Candidates will verify customer orders, manage escalations, and participate in projects to improve company processes.
  • The position offers a fully remote working option with necessary equipment provided by the company.

Matching Summary

The role involves handling telephone and written inquiries from customers and consultants while finding solutions to complex problems.

Skills & Requirements

Must-have

  • Fluent German language skills C1 level
  • Customer service experience in finance
  • 1-2 years of professional work experience
  • Strong organizational and accuracy skills
  • English language proficiency

Nice-to-have

  • Independent and team-oriented work style
  • High resilience under pressure
  • Project participation experience
  • Compliance and quality standards adherence

Key Requirements

  • 1-2 years of experience
  • Experience in finance sector
  • Fluent German (C1) and good English
  • Minimum 18 months assignment duration

Work Rights

Not specified

Tailored Resume

Cover Letter