Customer Service Representative

Pooch Palace Resort

Burbank, CA, United States
Base: $17.81ph doe + tips; bonus/equity: not speci...
On-site
Answering phones with a smile
Multi-tasking like a pro
Handling cash and cards
Pooch Palace Resort is seeking a Customer Service Representative who is passionate about providing excellent service to pet families while managing various tasks in a dynamic environment. Ideal candidates should have customer service experience and a love for both pets and people. The role requires availability for evenings, weekends, and holidays

Job Summary

  • Welcome pet parents and their furry VIPs like they just walked into a 5-star resort.
  • Answering phones with a smile in your voice and multi-tasking like a pro.
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.

Matching Summary

Match Score: 85

Pooch Palace Resort is seeking a Customer Service Representative who is passionate about providing excellent service to pet families while managing various tasks in a dynamic environment. Ideal candidates should have customer service experience and a love for both pets and people. The role requires availability for evenings, weekends, and holidays.

Salary

Base: $17.81/hour DOE + tips; Bonus/Equity: Not specified; Benefits: Telehealth, 401k and Pet Insurance

Skills & Requirements

Must-have

  • answering phones with a smile
  • multi-tasking like a pro
  • handling cash and cards
  • responding to complaints with patience
  • keeping the lobby clean

Nice-to-have

  • fluent in both human and hound
  • juggling phones, customers, and muddy paws
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Must be able to lift 40 lbs
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter