Digital and next-generation television and streaming products support
Internet and telephone services support
Effective customer communication
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Armstrong Group is seeking a Universal Agent to provide technical support for their digital television, internet, and telephone services. The ideal candidate should possess strong computer skills, a background in tech support or customer service, and the ability to troubleshoot various technologies effectively.
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Job Summary
An Armstrong Universal Agent supports our digital and next-generation television and streaming products, Internet and Telephone services.
Communicating effectively with customers is of paramount importance in resolving inquiries in an effective, professional manner.
Strong computer skills and experience with current technological trends are necessary for success in supporting a wide variety of services and consumer devices.
Matching Summary
Match Score: 75
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Armstrong Group is seeking a Universal Agent to provide technical support for their digital television, internet, and telephone services. The ideal candidate should possess strong computer skills, a background in tech support or customer service, and the ability to troubleshoot various technologies effectively.
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Skills & Requirements
Must-have
Digital and next-generation television and streaming products support
Internet and telephone services support
Effective customer communication
Strong computer skills
Experience with current technological trends
Billing inquiries handling
Video product troubleshooting
Internet troubleshooting (ethernet and wireless)
Email customer support
Telephone product inquiry direction
Utilize training materials and internal tools
Schedule Fiber conversions
Nice-to-have
Adapt to changes in work environment
Coachable and eager to learn
Take on new responsibilities
Key Requirements
At least 6 months of experience in Tech Support or Customer Service
Technology-related certifications or accredited degrees preferred
Understanding of Ethernet, wireless, and MoCA networks
Strong typing, verbal, and written skills
Familiarity with desktop and mobile operating systems
Familiarity with security software packages
Experience troubleshooting third-party streaming services and apps
Ability to work flexible afternoon/evening weekday and/or weekend shifts