Customer Banking Specialist - Wollongong

CommBank

Wollongong, Australia
Exceptional customer service delivery
In-depth customer conversations
Financial product application processing
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
  • We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial product application processing
  • Digital banking technology demonstration
  • Problem-solving and effective solutions

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing
  • Championing risk-adverse culture
  • Working in a busy retail environment

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to find solutions
  • Act with integrity
  • Place the customer at the centre

Work Rights

Not specified

Tailored Resume

Cover Letter