Head Of Operational Excellence

AIA Group

Cyberjaya, Malaysia
Lean six sigma, agile methodologies
Operational planning, reporting, performance measurement
Service management framework, slas, kpis
As a key member of the leadership team, the Head of Operational Excellence provides overall strategic performance and service leadership to the organization and defines the operational excellence strategy of the company

Job Summary

  • As a key member of the leadership team, the Head of Operational Excellence provides overall strategic performance and service leadership to the organization and defines the operational excellence strategy of the company.
  • Responsible for driving operational excellence and robust continual improvement using Lean Six Sigma, Agile and other methodologies, the role will lead, facilitate, organize, and coordinate an improvement program for the shared services business.
  • Lead, coach, and support a team of Training staff to develop and deliver high quality training activities to drive capability uplift across the business.

Matching Summary

As a key member of the leadership team, the Head of Operational Excellence provides overall strategic performance and service leadership to the organization and defines the operational excellence strategy of the company.

Skills & Requirements

Must-have

  • Lean Six Sigma, Agile methodologies
  • Operational planning, reporting, performance measurement
  • Service management framework, SLAs, KPIs
  • Continuous Improvement initiatives and strategy
  • Data management system, internal dashboards
  • QA strategy, standards, best practices
  • Training Academy leadership

Nice-to-have

  • Inspire, guide, and support teams
  • Courage, clarity, and humanity
  • Healthier, Longer, Better Lives mission
  • Local market nuances understanding
  • Action-based culture of continuous improvement

Key Requirements

  • Years of experience in operational excellence
  • Experience with Lean Six Sigma and Agile
  • Proven leadership experience
  • Experience in developing and implementing strategies
  • Experience in performance management and reporting
  • Experience in service management and QA
  • Experience in training program development

Work Rights

Not specified

Tailored Resume

Cover Letter