Patient Service Representative (psr) - Urology Call Center

Advocate Health

Racine, Wisconsin, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
**
Hipaa compliance knowledge
Insurance verification skills
Electronic health record proficiency
** Advocate Health is seeking a Patient Service Representative for their Urology Call Center in Racine and Pleasant Prairie, Wisconsin. The role involves managing patient interactions, registration, scheduling, and ensuring compliance with health regulations while providing excellent customer service. **

Job Summary

  • This position creates the initial electronic health record foundation while preventing duplicate medical records to ensure patient safety.
  • The role involves checking in patients, verifying insurance information, collecting co-pays, and educating patients on financial obligations.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, benefits, and retirement offerings.

Matching Summary

Match Score: 75

** Advocate Health is seeking a Patient Service Representative for their Urology Call Center in Racine and Pleasant Prairie, Wisconsin. The role involves managing patient interactions, registration, scheduling, and ensuring compliance with health regulations while providing excellent customer service. **

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • HIPAA compliance knowledge
  • Insurance verification skills
  • Electronic health record proficiency
  • High-volume call center experience
  • Cash handling and payment collection

Nice-to-have

  • Strong customer service recovery skills
  • Ability to work independently
  • Multitasking in fast-paced environment
  • Collaborative team player
  • Problem-solving judgment

Key Requirements

  • High School Diploma or GED required
  • No prior experience required
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter