Customer Operations #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Respond to general mailbox enquiries
Conduct quality assurance reviews for bpo operations
Prepare billing data and generate invoices
The role involves responding to customer enquiries via a general mailbox and ensuring timely responses to all incoming requests

Job Summary

  • The role involves responding to customer enquiries via a general mailbox and ensuring timely responses to all incoming requests.
  • Candidates will conduct quality assurance reviews for BPO operations to ensure strict adherence to SOPs and service standards.
  • Responsibilities include supporting finance operations by preparing billing data, generating invoices, and compiling comprehensive monthly reports.

Matching Summary

Match Score: 75

The role involves responding to customer enquiries via a general mailbox and ensuring timely responses to all incoming requests.

Skills & Requirements

Must-have

  • Respond to general mailbox enquiries
  • Conduct quality assurance reviews for BPO operations
  • Prepare billing data and generate invoices
  • Verify and process landlord invoices
  • Compile monthly reports for clients

Nice-to-have

  • Ability to work outside regular hours when necessary
  • Strong attention to detail in compliance
  • Expedited issue resolution skills

Key Requirements

  • Experience in customer operations support
  • Knowledge of billing and invoicing processes
  • Ability to handle corporate client communications

Work Rights

Not specified

Tailored Resume

Cover Letter