This role is an operational leader accountable for SLA attainment, team readiness, ticket quality, and One FIS standards, acting as the primary escalation owner
Job Summary
This role is an operational leader accountable for SLA attainment, team readiness, ticket quality, and One FIS standards, acting as the primary escalation owner.
You will be responsible for maintaining visibility into daily operations, allocating work, leading stand-ups, and owning complex technical issues requiring cross-functional coordination.
FIS offers a career to shape the future of fintech with continuous learning, development opportunities, a collaborative culture, and a competitive salary and benefits package.
Matching Summary
This role is an operational leader accountable for SLA attainment, team readiness, ticket quality, and One FIS standards, acting as the primary escalation owner.