The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This role involves delivering excellent customer service and innovation while handling inbound and outbound calls related to potential scam or fraud activity.
The position offers a 12-month max term contract with a hybrid working model after initial in-office training, requiring attendance approximately 20% of the time.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Hybrid working arrangement
Strong problem-solving skills
Emotional resilience under pressure
Excellent customer service skills
Nice-to-have
Ability to think outside the box
Experience in online and mobile financial services
Strong communication skills
Passion for customer confidence
Ability to perform in ambiguous environments
Key Requirements
12-month max term contract availability
Full time 38 hours per week
Based in Sydney
Willingness to work rotating roster
Experience in Financial Services industry preferred
Strong personal integrity and confidentiality commitment