Base: $35 - $45 ph; bonus/equity: not specified; b...
Patient support services training
Call center environment
Benefit investigation and coverage eligibility
This per diem Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment
Job Summary
This per diem Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment.
Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training.
Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness.
Matching Summary
This per diem Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment.
Salary
Base: $35 - $45 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Patient Support Services training
Call center environment
Benefit investigation and coverage eligibility
Prior authorization completion
HIPAA compliance workspace
Adult learning principles
Nice-to-have
Collaborative cross-functional partnerships
Drive and initiative
Positive approach to solutions
High degree of discretion
Key Requirements
Bachelor's degree or equivalent experience
2+ years training experience in pharma/medical device