Specialist 3, Customer Service Operations, Security Solutions

Comcast Business

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Experience with sentinel 1 and rapid 7
Lead customer-facing security calls
Design process improvements and policies
** The Specialist 3, Customer Service Operations role at Comcast Business focuses on enhancing customer care operations, with an emphasis on security solutions and technology integration. The ideal candidate will have experience in managing customer interactions and process improvements, particularly with tools like Sentinel 1 and Rapid 7. **

Job Summary

  • This role is responsible for formulating and implementing Customer Care Operations policies while setting performance standards.
  • The position involves leading customer-facing calls that provide security-related details and designing process improvements to enhance service quality.
  • Comcast Business offers a suite of connectivity, communications, networking, and cybersecurity solutions to global organizations.

Matching Summary

Match Score: 75

** The Specialist 3, Customer Service Operations role at Comcast Business focuses on enhancing customer care operations, with an emphasis on security solutions and technology integration. The ideal candidate will have experience in managing customer interactions and process improvements, particularly with tools like Sentinel 1 and Rapid 7. **

Skills & Requirements

Must-have

  • Experience with Sentinel 1 and Rapid 7
  • Lead customer-facing security calls
  • Design process improvements and policies

Nice-to-have

  • Exceptional verbal communication skills
  • Ability to work nights and weekends
  • Proven experience managing sensitive conversations

Key Requirements

  • Bachelor's Degree preferred
  • 5-7 Years relevant work experience
  • Experience with Sentinel 1 and Rapid 7 tools

Work Rights

Not specified

Tailored Resume

Cover Letter