Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Respond to and complete it service tickets
Perform installs, configurations, and updates
The University of Arkansas is seeking a Desktop Support Technician to provide technical support for hardware and software, addressing IT service tickets and assisting end users. The position requires relevant educational qualifications and experience in computer support, with preferred skills including familiarity with Windows and Mac operating systems

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Desktop Support Technician to provide technical support for hardware and software, addressing IT service tickets and assisting end users. The position requires relevant educational qualifications and experience in computer support, with preferred skills including familiarity with Windows and Mac operating systems.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • respond to and complete IT service tickets
  • perform installs, configurations, and updates
  • transport and deployment of IT hardware
  • function as tier-2 support resource

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • create and maintain collegial relationships

Key Requirements

  • Bachelor's degree in computer science or related field; plus, at least two years of experience in computer support
  • Technical training in computer science or related field; plus, at least five years of experience in computer support
  • At least two years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software
  • Experience with networking essentials, operating systems, audio/video systems
  • Basic understanding of the TCP/IP model

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter