Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote
6+ years technical support experience
2+ years leading technical teams
Expert sql and python scripting
Workday is seeking a Manager for Technical Support Engineering to lead their Analytics Platform support team. The role focuses on people leadership, technical expertise, and collaboration to ensure high-quality support for customers, fostering a culture of inclusivity and innovation

Job Summary

  • This role leads a high-performing global team dedicated to delivering world-class support for Workday's Analytics Platform.
  • Candidates must possess deep technical expertise in Workday Prism, People Analytics, and distributed system troubleshooting.
  • The company offers a flexible work approach requiring at least 50% time in-office or with customers each quarter.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Engineering to lead their Analytics Platform support team. The role focuses on people leadership, technical expertise, and collaboration to ensure high-quality support for customers, fostering a culture of inclusivity and innovation.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 6+ years technical support experience
  • 2+ years leading technical teams
  • Expert SQL and Python scripting
  • Workday Prism Analytics expertise
  • Distributed systems debugging skills
  • Log analysis and root cause resolution

Nice-to-have

  • Experience with Jupyter Notebooks
  • Knowledge of financial data structures
  • Strong customer communication skills
  • Inclusive leadership culture focus
  • Background in BI reporting platforms

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years in technical support or analytics
  • 2+ years of people leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter