Banamex - Ejecutivo Telefonico De Atencion A Clientes
Banamex
Unknown, Unknown, Unknown
Resolve customer inquiries
Use computer systems
Product and service knowledge
The role is responsible for supporting customer service inquiries and offering solutions based on customer needs
Job Summary
The role is responsible for supporting customer service inquiries and offering solutions based on customer needs.
Responsibilities include evaluating and resolving customer service inquiries across various platforms, utilizing computer systems, and maintaining product knowledge.
The position requires availability to work Monday to Sunday with rotating shifts and offers competitive salary, benefits, and superior benefits.
Matching Summary
The role is responsible for supporting customer service inquiries and offering solutions based on customer needs.
Skills & Requirements
Must-have
resolve customer inquiries
use computer systems
product and service knowledge
risk identification and solutions
accurate and efficient task completion
resolve disputes and retain customers
Nice-to-have
sales aptitude
work in a fast-paced environment
ethical judgment and business practices
Key Requirements
1-3 years of experience in a related role
Proficiency in Microsoft Office and Windows
Proven customer inquiry resolution experience
Effective verbal and written communication skills
Excellent data entry and technical skills
Ability to navigate multiple customer service systems simultaneously