Command Center And Service Management Lead

DXC Technology Australia & New Zealand

Riyadh, Saudi Arabia
24x7 command center operations
Itil frameworks
Enterprise monitoring platforms
Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions

Job Summary

  • Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.
  • Ensure consistent adherence to Incident and Problem Management frameworks across shifts, overseeing the Major Incident process.
  • Lead and mentor Command Center staff to maintain a disciplined, high-performance operational culture and report key events to leadership.

Matching Summary

Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.

Skills & Requirements

Must-have

  • 24x7 Command Center operations
  • ITIL frameworks
  • enterprise monitoring platforms
  • ITSM platforms
  • analytical and communication skills
  • crisis intervention

Nice-to-have

  • strategic oversight
  • structured crisis response
  • objective reporting
  • collaboration across teams
  • continuous improvement mindset

Key Requirements

  • Minimum 10 years of experience in IT Operations or Service Management
  • 5 years in Command Center leadership
  • ITIL v4 Managing Professional certification
  • ISO 22301 Lead Implementer / Auditor certification
  • ServiceNow Certified Process Owner
  • Elastic or Dynatrace Certified Professional

Work Rights

Not specified

Tailored Resume

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