The role is primarily responsible for overseeing the whole GHC equipment portfolio managing nationwide technical customer services operations, leading a team of technical support supervisor/specialists to deliver exceptional customer support, reliable field performance, and full compliance with medical device regulatory standards
Job Summary
The role is primarily responsible for overseeing the whole GHC equipment portfolio managing nationwide technical customer services operations, leading a team of technical support supervisor/specialists to deliver exceptional customer support, reliable field performance, and full compliance with medical device regulatory standards.
He/she manages end-to-end service activities while driving operational excellence, resource optimization, and continuous improvement to enhance product reliability, service efficiency, and overall customer satisfaction.
The position is required to work 50% of the time required internal, external and team management and 50% field coaching and support.
Matching Summary
The role is primarily responsible for overseeing the whole GHC equipment portfolio managing nationwide technical customer services operations, leading a team of technical support supervisor/specialists to deliver exceptional customer support, reliable field performance, and full compliance with medical device regulatory standards.
Skills & Requirements
Must-have
oversee GHC equipment portfolio
nationwide technical customer services
lead technical support team
deliver exceptional customer support
drive operational excellence
manage end-to-end service activities
Nice-to-have
enhance product reliability
resource optimization
continuous improvement
Key Requirements
Graduate in Engineering or related technical field
Licensed engineer
7-10 years technical expertise
1-5 years application support
2-5 years managing multisite service teams
Strong operational management capabilities
Demonstrated leadership in managing engineering teams