Sr Manager, Apac Customer Success

Workday

Kuala Lumpur, Malaysia
Fully remote
Customer success management
Enterprise-level support
Customer relationship coordination
The Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams

Job Summary

  • The Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
  • We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

The Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer relationship coordination
  • Issue resolution and escalation management
  • Leading commercial negotiations

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 8+ years as a people manager
  • 5+ years Customer management experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 35%

Work Rights

Not specified

Tailored Resume

Cover Letter