Patient Services Inbound Representative

Philips

Malvern, PA, US
Base: $19.00-$29.00; bonus/equity: annual incentiv...
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Patient-focused support via phone or chat
Accurate call and chat logging
Collaborate within patient services department
** Philips is seeking a Patient Services Inbound Representative to provide exceptional support to patients using ECG Solutions' heart monitors. The role requires strong customer service skills, technical acumen, and the ability to thrive in a dynamic environment while working fully remote. **

Job Summary

  • Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
  • Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
  • The pay range for this position in Malvern, PA is $19.00-$29.00, with eligibility for a comprehensive Philips Total Rewards benefits program.

Matching Summary

Match Score: 75

** Philips is seeking a Patient Services Inbound Representative to provide exceptional support to patients using ECG Solutions' heart monitors. The role requires strong customer service skills, technical acumen, and the ability to thrive in a dynamic environment while working fully remote. **

Salary

Base: $19.00-$29.00; Bonus/Equity: Annual incentive bonus may be offered; Benefits: Comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Patient-focused support via phone or chat
  • Accurate call and chat logging
  • Collaborate within Patient Services department
  • Thrive in a dynamic, fast-paced environment
  • Demonstrate patience and empathy

Nice-to-have

  • Passion for making a difference
  • Team-oriented environment
  • Adaptability to change
  • High-quality work commitment

Key Requirements

  • High school diploma or GED
  • 1+ years customer service/product support experience
  • Proficiency in Microsoft Office applications
  • Strong technical acumen and computer skills
  • Ability to navigate multiple technical platforms
  • US work authorization required

Work Rights

US work authorization

Tailored Resume

Cover Letter