Service Level Manager - Junior

Leidos

Base: $59,150.00 - $106,925.00; bonus/equity: not ...
Not specified (assumed hybrid/onsite due to operational needs)
Monitoring key learning indicators
Validating incident and request data
Preparing dashboards and recurring reports
The Service Level Manager - Junior position at Leidos is focused on supporting IT service delivery objectives by monitoring service levels and Key Learning Indicators (KLIs). The role includes tasks such as performance reporting, data analysis, and cross-team coordination to ensure compliance with service quality metrics

Job Summary

  • This role supports SEC Office of Information Technology service delivery objectives by monitoring service levels and Key Learning Indicators across operational IT services.
  • The position prepares dashboards and recurring reports to identify trends, potential issues, and support corrective actions for senior management.
  • Leidos seeks candidates who disrupt, provoke, and refuse to fail, aiming to outpace the status quo in mission-critical environments.

Matching Summary

Match Score: 75

The Service Level Manager - Junior position at Leidos is focused on supporting IT service delivery objectives by monitoring service levels and Key Learning Indicators (KLIs). The role includes tasks such as performance reporting, data analysis, and cross-team coordination to ensure compliance with service quality metrics.

Salary

Base: $59,150.00 - $106,925.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • monitoring Key Learning Indicators
  • validating incident and request data
  • preparing dashboards and recurring reports
  • coordinating with service desk teams
  • tracking compliance for resolution targets

Nice-to-have

  • creating automated operational dashboards
  • supporting stakeholder briefings
  • continuous service improvement practices
  • disrupting the status quo mindset

Key Requirements

  • U.S. citizenship required (no dual citizenship)
  • Bachelor's degree or 2+ years experience
  • Ability to obtain SEC Public Trust clearance
  • Working knowledge of ITIL principles and KLIs
  • Experience with ServiceNow or ITSM tools

Work Rights

Must have US citizenship only

Tailored Resume

Cover Letter