Sr. Patient Experience Representative

University of Miami

Not specified; not specified; comprehensive benefi...
Bachelor's degree in relevant field
Minimum 3 years of relevant experience
Active listening with care and empathy
The role serves as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld

Job Summary

  • The role serves as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld.
  • Candidates must coordinate thorough investigations and prepare appropriate responses to patients and families according to federal regulations and hospital policy.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The role serves as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, dental, tuition remission

Skills & Requirements

Must-have

  • Bachelor's degree in relevant field
  • Minimum 3 years of relevant experience
  • Active listening with care and empathy

Nice-to-have

  • Conflict resolution skills
  • Process improvement identification
  • Team collaboration abilities

Key Requirements

  • Bachelor's degree required
  • 3+ years relevant experience
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter