Service Desk Agent

ABB UK

Kokstad, Norway
First point of contact for customer inquiries
Resolve or escalate customer issues
Coordinate with internal teams for sla adherence
As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition

Job Summary

  • As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition.
  • Your support helps customers operate safely, reliably, and efficiently, and the service you deliver shapes their entire experience of ABB.
  • We offer competitive terms with solid pension and insurance schemes, and good learning and development opportunities within a global technology group.

Matching Summary

As a Service Desk Agent, you will be the first point of contact for companies keeping Europe supplied with energy and driving the green transition.

Skills & Requirements

Must-have

  • First point of contact for customer inquiries
  • Resolve or escalate customer issues
  • Coordinate with internal teams for SLA adherence
  • Update and maintain knowledge articles
  • Participate in 24/7 on-call rotation
  • Fluent Norwegian and good English

Nice-to-have

  • Customer-oriented approach
  • Team player
  • Calm under pressure
  • Proactive problem-solving
  • Strong sense of ownership

Key Requirements

  • Experience in a customer-facing role or technical background
  • Proficient in general IT tools (M365)
  • Ability to navigate business systems
  • Relevant vocational qualification, higher education, or equivalent practical experience

Work Rights

Not specified

Tailored Resume

Cover Letter