Not specified; not specified; comprehensive benefi...
Hybrid
8-12 years cs or sales operations experience
Customer health scoring models in gainsight
Salesforce account hierarchy and workflow configuration
This role serves as the analytical backbone for the India-based Customer Success Operations capability, designing territory assignment logic across Asia and Emerging Markets
Job Summary
This role serves as the analytical backbone for the India-based Customer Success Operations capability, designing territory assignment logic across Asia and Emerging Markets.
The successful candidate will build multi-dimensional segmentation frameworks to optimize CSM-to-account ratios and support strategic capacity planning decisions.
Thomson Reuters offers a hybrid work model with flexible policies, comprehensive mental health benefits, and opportunities for professional growth in an AI-enabled future.
Matching Summary
This role serves as the analytical backbone for the India-based Customer Success Operations capability, designing territory assignment logic across Asia and Emerging Markets.
Salary
Not specified; Not specified; Comprehensive benefit plans including vacation, mental health days, and tuition reimbursement
Skills & Requirements
Must-have
8-12 years CS or Sales Operations experience
Customer health scoring models in Gainsight
Salesforce account hierarchy and workflow configuration
SQL and Snowflake querying proficiency
Python data processing and segmentation modeling
Nice-to-have
Machine learning clustering techniques
Tableau or Power BI dashboard creation
APAC regional commercial structure knowledge
CPQ or licensing system familiarity
Stakeholder management without authority
Key Requirements
8-12 years of relevant operational experience
Advanced proficiency in Python and SQL
Deep expertise in Salesforce and Gainsight platforms