Patient Coordinator - Outpatients

Bupa UK

London, United Kingdom
Base: £29,000; bonus/equity: not specified; benefi...
On-site
Customer-facing experience
Excellent communication skills
Strong interpersonal skills
Under the general guidance of the Front of House Manager, you will be responsible for all activities on any Reception Desk in any area of the hospital

Job Summary

  • Under the general guidance of the Front of House Manager, you will be responsible for all activities on any Reception Desk in any area of the hospital.
  • Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
  • Our benefits are designed to make health happen for our people.

Matching Summary

Under the general guidance of the Front of House Manager, you will be responsible for all activities on any Reception Desk in any area of the hospital.

Salary

Base: £29,000; Bonus/Equity: Not specified; Benefits: Fantastic Benefits

Skills & Requirements

Must-have

  • Customer-facing experience
  • Excellent communication skills
  • Strong interpersonal skills
  • Handling patient inquiries and complaints
  • Processing payments and insurance
  • Meeting and greeting patients

Nice-to-have

  • Empathy and genuine care
  • Ability to work under pressure
  • Promoting hospital brand

Key Requirements

  • Experience in a Customer Facing environment
  • Assertive, articulate and polite
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Able to work on own initiative, prioritise work and meet deadlines
  • Good timekeeping but prepared to be flexible
  • Ability to work under pressure and remain calm

Work Rights

Not specified

Tailored Resume

Cover Letter