Senior Customer Journey Expert (payments)

ING

Netherlands
**
Order management capabilities
Payment regulations analysis
Functional requirements definition
** ING is seeking a Senior Customer Journey Expert for its Payments & Settlement Services team in the Netherlands. The role involves enhancing Order Management capabilities, ensuring compliance with regulations, and managing stakeholder relationships in a fast-paced environment. **

Job Summary

  • The Customer Journey Expert will focus on the Order Management specific functions in the payment value chain, ensuring correct business and functional definition of requirements for Service Consumers.
  • Responsibilities include defining detailed business requirements for product/service development, supporting Country and Product Leads, and working with Risk, Compliance & Legal stakeholders.
  • ING offers a balance between career and private life with benefits including vacation days, pension scheme, 13th-month salary, and opportunities for personal growth in an informal, innovative environment.

Matching Summary

Match Score: 75

** ING is seeking a Senior Customer Journey Expert for its Payments & Settlement Services team in the Netherlands. The role involves enhancing Order Management capabilities, ensuring compliance with regulations, and managing stakeholder relationships in a fast-paced environment. **

Skills & Requirements

Must-have

  • Order Management capabilities
  • payment regulations analysis
  • functional requirements definition
  • stakeholder management
  • banking and payments experience

Nice-to-have

  • taking it on and making it happen
  • enthusiasm for helping others
  • always being a step ahead
  • naturally collaborative person
  • challenging the status quo

Key Requirements

  • 3+ years of relevant experience
  • Experience with projects and/or programs
  • Experience with migration activities
  • Master's or Bachelor's degree
  • Fluent in English

Work Rights

Not specified

Tailored Resume

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