Customer Support Lead

JLG Industries

Oshkosh, United States
$73,200.00 - $117,800.00; not specified; not speci...
Office-based
International order management
Financial forecasting and variance analysis
Export shipment management
JLG Industries is seeking a Customer Support Lead to oversee a team dedicated to delivering exceptional service to its diverse customer base in the construction and manufacturing sectors. The ideal candidate will possess strong communication skills and extensive technical knowledge, along with a proven track record in customer support and experience with international order management

Job Summary

  • Deliver "best in-class" service to a diverse customer base by promptly providing accurate responses while maintaining a friendly, respectful, and professional demeanor.
  • Own and lead the end-to-end International Order Management process, ensuring accuracy and timely execution, including managing export shipments and preparing monthly financial forecasts.
  • Engage in training opportunities to enhance skills, pursue personal growth, and mentor less experienced team members, serving as a go-to person for colleagues.

Matching Summary

Match Score: 85

JLG Industries is seeking a Customer Support Lead to oversee a team dedicated to delivering exceptional service to its diverse customer base in the construction and manufacturing sectors. The ideal candidate will possess strong communication skills and extensive technical knowledge, along with a proven track record in customer support and experience with international order management.

Salary

$73,200.00 - $117,800.00; Not specified; Not specified

Skills & Requirements

Must-have

  • International Order Management
  • Financial forecasting and variance analysis
  • Export shipment management
  • Technical support and customer service
  • Customer concern resolution
  • Parts sales enhancement
  • Team leadership with minimal guidance

Nice-to-have

  • Enthusiastic and personable
  • Adaptable in dynamic environments
  • Mentoring less experienced team members
  • Go-to expert in a specific area

Key Requirements

  • Bachelor’s degree in business administration, communication, marketing, or related field and six (6) or more years of relevant experience
  • Equivalent of twelve (12) years total in education and experience
  • Advanced Proficiency in reading engineering drawings
  • Advanced Proficiency in reading hydraulic and electrical schematics
  • Previous experience in automotive or heavy-duty equipment industry
  • Advanced ERP systems experience (XA)
  • Proficiency in a second language

Work Rights

U.S. Persons may be required for certain positions

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