Customer Support Engineer, Matterport - Richmond, Va

CoStar Group

Richmond, VA, US
Not specified; performance-based incentives mentio...
Onsite
2+ years customer-facing support experience
Advanced hardware and software troubleshooting
Experience with salesforce or jira ticketing systems
CoStar Group is seeking a Customer Support Engineer for their Matterport platform in Richmond, VA. The role involves providing advanced technical support, troubleshooting hardware issues, and ensuring high customer satisfaction for both SMB and enterprise clients

Job Summary

  • The role serves as the primary escalation point for complex Matterport customer issues including hardware troubleshooting and RMA cases.
  • CoStar Group offers comprehensive benefits including healthcare coverage, 401(K) matching, tuition reimbursement, and an on-site fitness center.
  • Candidates must partner closely with Product, Engineering, and Hardware teams to drive timely resolutions and ensure high customer satisfaction.

Matching Summary

Match Score: 85

CoStar Group is seeking a Customer Support Engineer for their Matterport platform in Richmond, VA. The role involves providing advanced technical support, troubleshooting hardware issues, and ensuring high customer satisfaction for both SMB and enterprise clients.

Salary

Not specified; Performance-based incentives mentioned; Comprehensive benefits package included

Skills & Requirements

Must-have

  • 2+ years customer-facing support experience
  • Advanced hardware and software troubleshooting
  • Experience with Salesforce or JIRA ticketing systems
  • Strong written and verbal communication skills
  • Ability to manage multiple complex cases

Nice-to-have

  • Experience supporting SaaS or cloud platforms
  • Background in 3D technologies and CAD/BIM concepts
  • Familiarity with Linux command line tools
  • Experience in startup or fast-paced environments
  • Empathetic communication style

Key Requirements

  • Bachelor's degree from accredited in-person not-for-profit college
  • Eligibility to work full-time in the United States
  • No visa sponsorship available

Work Rights

Must be eligible to work full-time in the US

Tailored Resume

Cover Letter