User Support Specialist, Advancement Systems - University Advancement

Washington University

St. Louis, MO, US
Base: $27.21 - $33.00phly; bonus/equity: not speci...
Front-line user support
Timely resolution of issues
Documentation of user issues
The User Support Specialist provides professional and timely support to Advancement System Users

Job Summary

  • The User Support Specialist provides professional and timely support to Advancement System Users.
  • This role focuses on improving the system-related experience for users.
  • The position offers competitive health insurance and generous vacation time.

Matching Summary

The User Support Specialist provides professional and timely support to Advancement System Users.

Salary

Base: $27.21 - $33.00/hourly; Bonus/Equity: Not specified; Benefits: Competitive health insurance packages

Skills & Requirements

Must-have

  • Front-line user support
  • Timely resolution of issues
  • Documentation of user issues

Nice-to-have

  • Experience in higher education
  • Strong customer service focus
  • Collaboration and continuous improvement

Key Requirements

  • High school diploma or equivalent
  • 5 years of relevant experience
  • Experience with senior-level management

Work Rights

Not specified

Tailored Resume

Cover Letter