Senior Customer Service Representative

Thermo Fisher Scientific

Budapest, Hungary
On-site
Handle customer inquiries via email and phone
Perform order management activities in sap
Resolve problems by applying established policies
Thermo Fisher Scientific is seeking a Senior Customer Service Representative based in Budapest, Hungary, to provide exceptional customer service and support throughout the lifecycle of client orders. The ideal candidate should have at least three years of customer service experience, preferably in a Shared Service Center environment, and proficiency in SAP is preferred

Job Summary

  • The Customer Service team is supporting our clients throughout the lifecycle including the administrative, quotation and order fulfillment phases.
  • Provide expertise, guidance and support to colleagues and develop and deliver training and materials to support departmental needs.
  • Benefit from a competitive salary, Cafeteria benefits, and an annual performance-based bonus, along with comprehensive health & well-being support.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Senior Customer Service Representative based in Budapest, Hungary, to provide exceptional customer service and support throughout the lifecycle of client orders. The ideal candidate should have at least three years of customer service experience, preferably in a Shared Service Center environment, and proficiency in SAP is preferred.

Skills & Requirements

Must-have

  • Handle customer inquiries via email and phone
  • Perform order management activities in SAP
  • Resolve problems by applying established policies
  • Competent Microsoft Office user
  • Strong written and verbal communication skills
  • Ability to identify and solve problems
  • Attention to detail and accuracy

Nice-to-have

  • Fluency in German is a plus
  • Continuous learning opportunities
  • Cultivate an environment of continuous improvement

Key Requirements

  • Minimum of 3 years’ customer service experience
  • High school diploma or Government Body award
  • Experience with SAP is preferred

Work Rights

Not specified

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