The role involves handling end-to-end Customer Issue Resolution activities including credit, collections, and complaints management for global customers
Job Summary
The role involves handling end-to-end Customer Issue Resolution activities including credit, collections, and complaints management for global customers.
Candidates must possess high proficiency in the Thai language to communicate effectively with external customers and internal teams.
The position requires a Bachelor's degree and at least two years of experience in customer issue resolution or billing roles.
Matching Summary
The role involves handling end-to-end Customer Issue Resolution activities including credit, collections, and complaints management for global customers.
Skills & Requirements
Must-have
Thai language proficiency required
Credit and collections experience
Customer complaint resolution skills
Excel and Microsoft Office knowledge
Nice-to-have
Sales Force experience preferred
Cross-functional team collaboration
Process improvement participation
Training new employees capability
Key Requirements
Bachelor level university degree
2 years in Customer Issue Resolution or Credit/Collection role
High proficiency in Thai language (reading, writing, speaking, listening)