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The Vice President, Section Manager role at CiCi involves leading a customer service team to enhance client resolution and support activities. Candidates should have 6-10 years of experience in senior management, particularly with large corporate and government clients.
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Job Summary
The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team.
Responsibilities include managing teams in servicing and/or sales, evaluating team performance, monitoring technological advances, and acting as a liaison with internal and external customers.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Matching Summary
Match Score: 75
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The Vice President, Section Manager role at CiCi involves leading a customer service team to enhance client resolution and support activities. Candidates should have 6-10 years of experience in senior management, particularly with large corporate and government clients.
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Skills & Requirements
Must-have
Manage customer service teams
Drive client resolution and support
Evaluate team performance
Monitor technological advances
Negotiate solutions with clients
Ensure essential procedures are followed
Nice-to-have
Safeguarding firm reputation
Applying sound ethical judgment
Creating accountability within teams
Key Requirements
6-10 years of relevant experience
Experience interacting with large corporate and government clients
Senior management experience
Bachelor's degree/University degree or equivalent experience