Not specified (potentially hybrid or onsite based on industry standards)
Etrm system monitoring
Production incident ticket handling
Basic sql query skills
The Enterprise System Support Analyst position at USER EXPERIENCE RESEARCHERS PTE. LTD. in Singapore focuses on ensuring the reliability of critical business systems used in energy trading operations. Candidates should possess relevant technical skills and experience in systems support, particularly within commodity trading environments
Job Summary
The role ensures business critical systems like ETRM run reliably to support daily energy trading operations.
Responsibilities include monitoring system health, handling production incidents, and performing trade corrections for front-office users.
Candidates must possess basic SQL skills to investigate data issues and manage vendor SLA metrics effectively.
Matching Summary
Match Score: 85
The Enterprise System Support Analyst position at USER EXPERIENCE RESEARCHERS PTE. LTD. in Singapore focuses on ensuring the reliability of critical business systems used in energy trading operations. Candidates should possess relevant technical skills and experience in systems support, particularly within commodity trading environments.
Skills & Requirements
Must-have
ETRM system monitoring
Production incident ticket handling
Basic SQL query skills
Application infrastructure support
ITIL process knowledge
Nice-to-have
Commodity trading industry experience
Cloud server diagnosis ability
Bilingual English and Chinese speaker
Vendor SLA management experience
Calm approach under time pressure
Key Requirements
Diploma or Degree in Computer Science or IT
At least 3 years of business systems support experience
Hands-on application infrastructure support experience