Analyst – Scheduler & Real-time Analytics-wfm

American Express Global Business Travel

Bangalore, India
Advanced proficiency in iex and cisco tools
Real-time performance monitoring
Call center operations experience
Amex GBT fosters an inclusive and collaborative culture where your voice is valued

Job Summary

  • Amex GBT fosters an inclusive and collaborative culture where your voice is valued.
  • The role is critical for effective workforce management solutions to achieve business objectives efficiently.
  • You will develop and optimize workforce schedules while managing real-time performance metrics.

Matching Summary

Amex GBT fosters an inclusive and collaborative culture where your voice is valued.

Skills & Requirements

Must-have

  • Advanced proficiency in IEX and Cisco tools
  • Real-time performance monitoring
  • Call center operations experience

Nice-to-have

  • Strong presentation capabilities
  • Ability to influence stakeholders
  • Experience supporting multi-skilled environments

Key Requirements

  • Minimum 4 years of call center operations experience
  • Minimum 24 months of dedicated Workforce Management experience
  • Bachelor's degree or certification in any field preferred

Work Rights

Not specified

Tailored Resume

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