Technical Support Specialist

Skyscanner

Miami, United States
**
Api documentation navigation
Postman or soapui usage
Xml/json response interpretation
** Skyscanner is seeking a Technical Support Specialist to join their Partner Services team in Miami. The role focuses on providing technical support, managing client relationships, and ensuring a seamless experience throughout the client journey. **

Job Summary

  • You will act as the go-to guide for clients navigating their technical journey with Skyscanner from first handshake to long-term success.
  • The role involves resolving technical challenges by using internal tools to troubleshoot issues and collaborating with product and engineering teams.
  • Candidates must be comfortable navigating API documentation and interpreting XML/JSON responses to build trust-based partnerships with clients.

Matching Summary

Match Score: 75

** Skyscanner is seeking a Technical Support Specialist to join their Partner Services team in Miami. The role focuses on providing technical support, managing client relationships, and ensuring a seamless experience throughout the client journey. **

Skills & Requirements

Must-have

  • API documentation navigation
  • Postman or SoapUI usage
  • XML/JSON response interpretation
  • Client relationship management
  • Triage and SLA management

Nice-to-have

  • Lean and Agile methodology experience
  • Continuous improvement mindset
  • Strong sense of humor
  • Presales and onboarding experience
  • Cross-functional collaboration skills

Key Requirements

  • Experience in relationship or account management
  • Comfort with API integrations
  • Proficiency with Postman or SoapUI

Work Rights

Not specified

Tailored Resume

Cover Letter