Customer Service Digital Solutions Specialist (diagnostic It Solutions)

Roche UK

Philippines, Philippines
On-site
It solutions support
His/lis integration
Hl7 and astm standards
Roche UK is seeking a Customer Service Digital Solutions Specialist to provide technical support and expertise for IT solutions and software in the healthcare sector. The role involves installation, maintenance, and troubleshooting, with a focus on enhancing laboratory operations and contributing to market strategies

Job Summary

  • Provide technical expertise and support for Roche IT solutions and Roche Instruments’ operating software at customer sites, ensuring smooth installation, maintenance, and troubleshooting.
  • Collaborate with Sales, Service, and Marketing teams to promote Roche IT solutions, providing product positioning, customer value propositions, and consulting support.
  • Offer workflow consulting services, including mapping and optimizing laboratory layouts and processes, leveraging tools such as turnaround time (TAT) simulations.

Matching Summary

Match Score: 85

Roche UK is seeking a Customer Service Digital Solutions Specialist to provide technical support and expertise for IT solutions and software in the healthcare sector. The role involves installation, maintenance, and troubleshooting, with a focus on enhancing laboratory operations and contributing to market strategies.

Skills & Requirements

Must-have

  • IT solutions support
  • HIS/LIS integration
  • HL7 and ASTM standards
  • workflow consulting
  • product presentations and demonstrations

Nice-to-have

  • market strategies
  • customer value propositions
  • data security and regulatory compliance
  • staying ahead of industry trends

Key Requirements

  • Experience in IT solutions
  • Healthcare industry experience preferred
  • Strong understanding of HIS/LIS integration
  • Excellent communication and consulting skills
  • Willing to work in Nationwide Assignment

Work Rights

Not specified

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