Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent
1-2 years laboratory experience
Telephone etiquette and communication skills
Mass General Brigham is seeking a Client Services Representative for its North Andover, MA location. The role involves answering calls, providing information, and supporting patient care through various clerical and technical duties, with a focus on excellent customer service
Job Summary
This role supports Mass General Brigham's mission by providing exceptional clerical and technical duties within the North Shore Medical Center laboratory.
The position requires accurate handling of patient specimens, timely communication of critical results to clinicians, and meticulous documentation of all client calls.
Candidates will work a rotating schedule including weekends and holidays while utilizing specific lab equipment and software like Beaker and Epic.
Matching Summary
Match Score: 75
Mass General Brigham is seeking a Client Services Representative for its North Andover, MA location. The role involves answering calls, providing information, and supporting patient care through various clerical and technical duties, with a focus on excellent customer service.
Salary
Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available
Skills & Requirements
Must-have
High School Diploma or Equivalent
1-2 years laboratory experience
Telephone etiquette and communication skills
Accurate documentation in Beaker system
Ability to multitask under stress
Nice-to-have
Experience with Epic EMR system
Knowledge of LIMS systems
Familiarity with fax indexing tools
Teamwork and problem-solving skills
Key Requirements
High School Diploma required
1-2 years prior laboratory or healthcare experience