Customer Service Representative

Woof Pet Resort

Montclair, NJ, United States
Base: $16.00ph doe; bonus/equity: tips; benefits: ...
**
Handling phones and customers
Welcoming pet parents and vips
Managing check-ins and check-outs
** Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location, focusing on providing exceptional service to pet owners. The ideal candidate will have a passion for both pets and people, with strong customer service skills and an ability to multitask in a lively environment. **

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Your role will involve welcoming pet parents and their furry VIPs, answering phones, touring clients, managing check-ins/outs, and handling payments.
  • Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $16.00/hour DOE + tips.

Matching Summary

Match Score: 75

** Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location, focusing on providing exceptional service to pet owners. The ideal candidate will have a passion for both pets and people, with strong customer service skills and an ability to multitask in a lively environment. **

Salary

Base: $16.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k, Pet Insurance

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • managing check-ins and check-outs
  • responding to complaints with patience
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • people-person and pet-person
  • cool under pressure
  • solving problems quickly

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter