Customer Support Associate

Techtronic Industries (TTI)

Anderson, SC, US
Competitive wages; benefits: tuition assistance, 4...
Onsite
Minimum one year customer service experience
Inbound call center experience required
Strong written and verbal communication skills
Techtronic Industries (TTI) is seeking a Customer Support Associate for its Anderson, SC office. The role requires strong communication skills and a minimum of one year of customer service experience, primarily handling inbound calls

Job Summary

  • Techtronic Industries Power Equipment seeks a Customer Support Associate to handle consumer and distributor inquiries regarding warranty and service policies.
  • The role requires verifying warranty coverage, resolving issues with minimal management intervention, and providing parts and repair service locations.
  • The company offers competitive wages, comprehensive benefits including tuition assistance and 401(k), and requires weekend work.

Matching Summary

Match Score: 85

Techtronic Industries (TTI) is seeking a Customer Support Associate for its Anderson, SC office. The role requires strong communication skills and a minimum of one year of customer service experience, primarily handling inbound calls.

Salary

Competitive wages; Benefits: Tuition assistance, 401(k), medical/dental/vision, vacation; Not specified

Skills & Requirements

Must-have

  • Minimum one year customer service experience
  • Inbound call center experience required
  • Strong written and verbal communication skills
  • Ability to handle irate callers professionally
  • Proficient with Microsoft Word and Excel

Nice-to-have

  • Access database proficiency is a plus
  • Flexible approach to policy enforcement
  • Experience in high stress situations

Key Requirements

  • High School Education or equivalent
  • Minimum one year of related field experience
  • Weekend work availability required

Work Rights

Not specified

Tailored Resume

Cover Letter