Intercom is hiring a Product Design Director who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity
Job Summary
Intercom is hiring a Product Design Director who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity.
We are shaping the future of how businesses communicate with their customers through AI and humans.
This is a build-and-scale role. Our goal is nothing less than breakout success in the major new category of AI Agents for Customer Support.
Matching Summary
Intercom is hiring a Product Design Director who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity.
Skills & Requirements
Must-have
leading and growing high-performing design teams
hiring, coaching, and developing designers
owning execution across a primary product line
partnering deeply with Product and Engineering leadership
thriving in ambiguous, fast-changing environments
strong visual sensibility, high standards for craft
demonstrated product taste
Nice-to-have
raising the bar on craft
building high-performing teams
moving fast through ambiguity
design is in our DNA
pushing boundaries of product design
shaping the future of how businesses communicate
Key Requirements
leading and growing high-performing design teams
hiring, coaching, and developing designers
owning execution across a primary product line
partnering deeply with Product and Engineering leadership
thriving in ambiguous, fast-changing environments
track record of driving a team to ship great software
strong visual sensibility, high standards for craft