The Customer Service Operations Manager owns the end‑to‑end performance of Yomojo’s customer service function—leading people, processes, and platforms to deliver exceptional customer experiences
Job Summary
The Customer Service Operations Manager owns the end‑to‑end performance of Yomojo’s customer service function—leading people, processes, and platforms to deliver exceptional customer experiences.
This role blends strategic leadership with data‑driven execution to ensure operational excellence, regulatory compliance, and consistently high service standards across retail and wholesale operations.
As a catalyst for continuous improvement, the role champions smarter workflows, reduced risk, and operational innovation—building high‑performing teams, strengthening collaboration across the business, and enabling scalable growth through outstanding service delivery.
Matching Summary
The Customer Service Operations Manager owns the end‑to‑end performance of Yomojo’s customer service function—leading people, processes, and platforms to deliver exceptional customer experiences.
Skills & Requirements
Must-have
customer service operations
team leadership and development
workforce management and scheduling
customer experience ownership
operational oversight and compliance
process and technology improvements
Nice-to-have
simplicity and innovation focus
agile team empowerment
team spirit and collaboration
customer-centric approach
Key Requirements
Minimum 10 years in customer service
At least 5 years in a leadership role
Proficient in CRM tools
Familiarity with Australian telecommunications laws