Satair - Customer Resolution Specialist - Airbus Channel, Apac

Satair

Singapore, Singapore
Customer order processing
Material order administration
Customer complaint handling
Responsible for the order processing, administration and management of Material orders received from Airbus customers

Job Summary

  • Responsible for the order processing, administration and management of Material orders received from Airbus customers.
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries.
  • Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management.

Matching Summary

Responsible for the order processing, administration and management of Material orders received from Airbus customers.

Skills & Requirements

Must-have

  • Customer order processing
  • Material order administration
  • Customer complaint handling
  • Invoice discrepancy resolution
  • Proactive customer updates
  • MS Office applications

Nice-to-have

  • Team player
  • Self-motivated and driven
  • Positive attitude
  • Desire to achieve results
  • Creative solutions
  • Work under pressure

Key Requirements

  • 2+ years customer service experience
  • Aerospace industry experience
  • Basic shipping knowledge
  • Diploma

Work Rights

Not specified

Tailored Resume

Cover Letter