Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Front-line leadership experience in fitness or hospitality
Strong problem-solving and interpersonal communication skills
Ability to multitask in a fast-paced customer-facing environment
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Front-line leadership experience in fitness or hospitality
Strong problem-solving and interpersonal communication skills
Ability to multitask in a fast-paced customer-facing environment
Proficiency with fitness management software and Microsoft Office
Knowledge of membership management and billing processes
Nice-to-have
Experience developing strategies to engage members
Background in online reputation management
Ability to inspire team culture and uphold core values
Proactive approach to identifying service enhancements
Key Requirements
Must pass background check
Obtain CPR certification within 30 days of employment
Complete EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs and move about club floors