Sr. Analyst I. Infra Cx

Invesco

Hyderabad, India
Hybrid
Superior customer service
Troubleshooting and questioning skills
Log all phone contacts in servicenow
The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents, addressing key issues and proactively identifying areas for improvement

Job Summary

  • The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents, addressing key issues and proactively identifying areas for improvement.
  • As a key member of the Service Desk, you will support business partners and maintain a secure environment as the gatekeeper of access at the front line.
  • Invesco offers a competitive compensation package, flexible hybrid work, comprehensive benefits including medical insurance and life insurance, and opportunities for career development and continuous learning.

Matching Summary

The team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents, addressing key issues and proactively identifying areas for improvement.

Skills & Requirements

Must-have

  • superior customer service
  • troubleshooting and questioning skills
  • log all phone contacts in ServiceNow
  • monitor chat queues and mailboxes
  • escalate trends with global stability colleagues
  • resolve complex technical issues

Nice-to-have

  • fostering a collaborative environment
  • innovative solutions
  • lifelong learner
  • strong leadership skills
  • strategic thinking ability

Key Requirements

  • Bachelor's or Master's Degree
  • 7+ years relevant experience
  • Proven mentoring experience
  • Expertise in advanced troubleshooting
  • Extensive project management experience
  • In-depth security and compliance knowledge
  • Experience in developing performance reports

Work Rights

Not specified

Tailored Resume

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