Connectivity and telematics troubleshooting at scale
End-to-end monitoring ownership
Remote troubleshooting excellence
Own end‑to‑end monitoring, connectivity, and advanced troubleshooting for JSS assets, ensuring all assets are reliably connected to back‑office systems and deliver sustained remote visibility
Job Summary
Own end‑to‑end monitoring, connectivity, and advanced troubleshooting for JSS assets, ensuring all assets are reliably connected to back‑office systems and deliver sustained remote visibility.
Continuously identify and inject technologies such as automation, AI, dashboards, analytics, and digital twins to reduce manual effort, improve visibility, and streamline monitoring workflows.
Own KPIs tied to connectivity health, uptime, detection accuracy, resolution time, and scale efficiency.
Matching Summary
Own end‑to‑end monitoring, connectivity, and advanced troubleshooting for JSS assets, ensuring all assets are reliably connected to back‑office systems and deliver sustained remote visibility.
Skills & Requirements
Must-have
Connectivity and telematics troubleshooting at scale
End-to-end monitoring ownership
Remote troubleshooting excellence
AI, automation, and digital dashboards
Metrics and performance accountability
Stakeholder management and enablement
Nice-to-have
Mining or site operations domain knowledge
Familiarity with monitoring dashboards
Exposure to GenAI in operations
Leading monitoring or NOC teams
Key Requirements
Bachelor’s degree in Engineering, Electronics, Computer Science, or related field
10+ years of experience in connectivity, telematics, monitoring, or remote support
Strong experience resolving connectivity, telemetry, and data-flow issues at scale
Hands-on experience with monitoring and troubleshooting tools
Operations or support background with accountability for uptime and reliability
Strong analytical, problem-solving, and stakeholder management skills