Pac Operations Intern

Sonobello

Bellevue, WA, United States
Base: $20.00ph; bonus/equity: not specified; benef...
On-site
Patient contact tracking and categorization
Documentation and knowledge base development
Call recording and quality findings review
The PAC Operations Intern works across three core areas of the Patient Ambassador Center: supporting the logic and technology of how patient contacts flow, building and maintaining reference materials and documentation used by the team, and helping translate quality observations into training content

Job Summary

  • The PAC Operations Intern works across three core areas of the Patient Ambassador Center: supporting the logic and technology of how patient contacts flow, building and maintaining reference materials and documentation used by the team, and helping translate quality observations into training content.
  • This is a hands-on role well suited for someone who is organized, curious, creative, and interested in how a high-volume, patient-facing team works; including the technology, data, and strategy that power the 24/7 operation.
  • Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week.

Matching Summary

The PAC Operations Intern works across three core areas of the Patient Ambassador Center: supporting the logic and technology of how patient contacts flow, building and maintaining reference materials and documentation used by the team, and helping translate quality observations into training content.

Salary

Base: $20.00/hour; Bonus/Equity: Not specified; Benefits: Not eligible for company benefits

Skills & Requirements

Must-have

  • Patient contact tracking and categorization
  • Documentation and knowledge base development
  • Call recording and quality findings review
  • Data analysis for contact volume and routing trends
  • Creating and maintaining training content

Nice-to-have

  • Organized, curious, and creative
  • Comfortable working independently
  • Engaging with team members across departments

Key Requirements

  • Currently enrolled in an accredited college or university program
  • Business, Communications, Marketing, Operations, Healthcare Administration, Information Systems, or a related field preferred
  • Strong written communication skills
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter