Guest Relations Agent (front Desk Agent)

Four Seasons Hotels & Resorts

Fort Lauderdale, US
Guest check-in and check-out
Respond to guest requests
Handle guest interactions professionally
The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests

Job Summary

  • The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints.
  • Competitive Salary, wages, and a comprehensive benefits package, excellent training and development opportunities, and complimentary accommodation at other Four Seasons Hotels and Resorts.

Matching Summary

The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Respond to guest requests
  • Handle guest interactions professionally
  • Utilize computer systems for operations
  • Excellent personal presentation
  • Strong time management skills

Nice-to-have

  • Genuine heart and connection
  • Sophisticated style and energy
  • Modern reflection of yacht club lifestyle
  • Commitment to luxury
  • Recognizing familiar faces

Key Requirements

  • 1 year hotel front desk/reception experience
  • US work authorization required
  • Knowledge of Microsoft Office Suite, Opera, and HotSOS preferred

Work Rights

US work authorization required

Tailored Resume

Cover Letter