Associate Hr Service Delivery Representative

Wells Fargo

6+ months operations support experience
Workday or servicenow knowledge
Shift work for us time zones
The role involves delivering effective HR Tier 1 queries via Webchats and Emails while ensuring service level agreements are met

Job Summary

  • The role involves delivering effective HR Tier 1 queries via Webchats and Emails while ensuring service level agreements are met.
  • Candidates will support HR products across functional areas such as Talent Acquisition, Pay, Benefits, and HRIS records management.
  • Employees must be amenable to working on shifting schedules to cater primarily to US time zones.

Matching Summary

The role involves delivering effective HR Tier 1 queries via Webchats and Emails while ensuring service level agreements are met.

Skills & Requirements

Must-have

  • 6+ months operations support experience
  • Workday or ServiceNow knowledge
  • Shift work for US time zones

Nice-to-have

  • Contact center experience preferred
  • Bachelor's degree or 2 years college
  • Strong problem-solving skills

Key Requirements

  • 6+ months of operations support experience
  • Bachelor's degree or 2 years in college
  • Experience with Workday or ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter