Specialist Customer Care Advisor - Telephony

Bankstcharles

Northampton, United Kingdom
Base: £27,700 py; bonus/equity: not specified; ben...
Previous telephony-based customer service experience
Ability to navigate digital tools efficiently
Exceptional time and diary management skills
The role involves providing exceptional customer service to Business Banking customers while resolving complex cases and offering tailored solutions

Job Summary

  • The role involves providing exceptional customer service to Business Banking customers while resolving complex cases and offering tailored solutions.
  • Candidates must be adaptable and resilient, working within a fast-paced environment on a shift rotation basis between 8am and 8pm.
  • The position requires collaboration with internal teams to align processes and implement best practices for customer care efficiency.

Matching Summary

The role involves providing exceptional customer service to Business Banking customers while resolving complex cases and offering tailored solutions.

Salary

Base: £27,700 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Previous telephony-based customer service experience
  • Ability to navigate digital tools efficiently
  • Exceptional time and diary management skills

Nice-to-have

  • Experience in Financial Services or Banking roles
  • KYC experience
  • Experience managing and resolving customer disputes

Key Requirements

  • Previous telephony-based customer service experience
  • Computer literacy with digital tool navigation
  • Sharp attention to detail and punctuality

Work Rights

Not specified

Tailored Resume

Cover Letter